BRIDES FAQ

 

How can I find my nearest retailer?

For worldwide stockists, visit our retailers page under the RETAILERS tab to find your nearest Sarah Janks retailer, or email us on retail@sarahjanks.com

To book an appointment with our Sydney flagship store, click the link to our SYDNEY STORE online diary page under the RETAILERS tab, or email us at ausstore@sarahjanks.com

What is your standard size range?

Our standard size range runs between a size US2/UK6 to US14/UK18.  For sizes outside this range please contact your retailer or email info@sarahjanks.com for further information.

How do I decide what size to order?

Your in store stylist will be able to advise on this, we work with all our retailers to make the best decision for each bride and we often liaise with them on design and sizing questions.

How far in advance should I order my gown?

A 6 month window is ideal, as it can take up to 3 months for the fabric we order to arrive for your dress, another month to be made and shipped.  We have busy months of the year for weddings, and as each dress hand cut individually and labor intensive in the making, we have a maximum quota of dresses we can produce per month so we like to allocate time to each order well in advance.

What price range are Sarah Janks gowns?

Our dresses are all made from the best available quality silks and laces, and their luxury price points reflect that, the lower end ranging between USD $2000 and $3500 and the higher priced heavily beaded styles up to USD $6500.

Currently couture is by special request only in NY and Sydney showrooms and prices are from $8000. As these are truly couture, please allow plenty of time to consult us as we follow the traditional method of sketch, toile fittings before finally handmaking your dress in house. 

What is the ordering process directly from head office or at your flagship?

Once you’ve found your dress we require a 50% deposit to secure the order, and then commence ordering the fabric, laces and embroideries for your dress.  Once we make your dress, either we will contact you directly and arrange shipping or an appointment at our studio and request the balance of the dress at this stage be paid.  If you have purchased your dress through one of our retailers they will contact you directly and manage the same process in store.

I don’t live near a retailer, could I order directly online?

Yes, if you would like to order directly we can provide you with instructions on how to take your measurements in order to gauge what size to order for you.  We can also arrange a virtual consultation via Skype or Facetime with one of our Sydney in store consultants to guide you through the measurement process. Sometimes we can send a dress to you for a virtual consultation, we reuqire a 50% deposit in order to confirm a remote fitting and we can walk you through the process in the comfort of your own home or with a local seamstress.

Do you deliver worldwide?

Yes, if you don’t happen to live near one of our retailers and you are ordering directly from our head office, we ship to brides all over the world. Please be advised it is the customer's responsibility to ensure all additional duties and tax upon importing the gown are paid, for more information contact your local customs office.

The store doesn’t have the dress I want to try on in store?

We have a selection of dresses in size 4US-10US that travel around the world in TRUNK SHOWS.  Events last between 2 days to a week in store at our retailers and mean a much bigger selection of the collection is available to view.  If you wish to try on a specific dress and your retailer is not having a trunk show any time soon, we can arrange for a fee to have the dress flown in for your consultation.  Please email us for more information at ausstore@sarahjanks.com

Will I need alterations?

Yes, in order to keep our luxury gowns price accessible, unless you choose a couture service your dress will be ordered in the closest size to fit you.  We grade our dresses by 1” across most sizes, a couture grade.  This means we can order a dress as close as possible to your correct size and fewer alterations when it arrives in store.  We do offer split sizing, extra length and petites, as these require pattern alterations to fit properly, our speciality.  Your retailer will guide you on alterations and either have the dress altered in store to the finished length and perfect fit, or refer you to an experienced seamstress for this part of the process. 

How do I book a fitting at the Sarah Janks Flagship Sydney store?

Please visit the Retailers tab and click on BOOKINGS SYDNEY FLAGSHIP to book a consultation at your convenience, or you can email us at ausstore@sarahjanks.com or call us on 02 99699269

Booking an appointment at our flagship store
APPOINTMENT ONLY
The boutique is by appointment only and limited availibility at times as follows:

Opening hours:
Monday  Closed
Tuesday  11am-4pm
Wednesday  11am-4pm
Thursday  2pm-7pm
Friday  11am-4pm
Saturday  10am-5pm
Sunday

APPOINTMENT FEES:
$50 to secure an appointment (chargeable should there be a no show)

P 02 99699 269 | E ausstore@sarahjanks.com to book an appointment

Is there a charge for the flagship consultations?

In order to reserve our limited appointments for serious brides who are intent on purchasing their gown shortly, we require a $50 deposit, taken against a credit card number to secure an appointment.  If you cancel within the 24 or 48 hours of your appointment with no valid reason, we charge your card for the deposit.

Consultations last approximately one hour.  During your consultation you will have the store to yourself as we only see one bride at a time in store to maintain exclusivity. 

If your plans change, we understand you might need to reschedule.  If so Thursday evenings and weekends are so popular that we ask that you give us at least 48 hours notice for cancellations, all other appointments we ask you reschedule at least 24hrs prior to avoid forfeiting your deposit.

What should I bring anything to the consultation?

You should have a good bra and seamless undies for the consultation, if you have shoes of similar height to what you would wear on the day they would help complete the overall effect.  Please make sure you bring no more than 4 guests and are make up free on the day to preserve the condition of our samples.

What size gowns are available for me to try on?

Our Sydney store carries a wide range of samples between a 8-16(AUS/UK) in the most popular signature and current season styles.   Please email us with specific dresses you wish to try on so we can ensure we have it in store for your visit.

How do I transport my gown if I’m having a destination wedding?

We will bag your gown with a clear bag and then double bag it in a white extra long garment dress bag. If you are travelling with your dress, call the airline you’re travelling with prior and confirm you can take the dress on as hand luggage.  When you board the aircraft, as the cabin crew to hang the dress in the storage closet, this way it doesn’t lie flat with other luggage in the hold. 

What about creasing?

We recommend keeping your dress in the double bags we pack them in when transporting your dress home or to your wedding destination, to keep it in pristine condition for your wedding. 

Sometimes this may mean that you get a few creases in the lower section of the dress.  When you arrive at your destination, hang your dress up out of the bag but with the clear bag still on it in a dust and dirt free spot (from a chandelier or light fixture is ideal) to allow any creases in the to drop out. 

If you still have a few creases, run a hot shower in the bathroom and hang your dress and veil in the bathroom, making sure it doesn’t touch any moist surfaces.  The heat and steam will relax the creases, in your dress (and it works a treat on veils too).  

If you are nervous about dealing with the dress yourself and staying at a hotel with a laundry facility or there’s a local reputable dry cleaner nearby, its always good to have their number.

How do I store my dress after the wedding?

Plain silk and corseted dresses can be hung or stored boxed after cleaning between acid free tissue paper.  Heavily beaded dresses should be boxed as the weight of the beads will destroy the tulle or silk it’s mounted on over time.  Store the bag or box in a temperature controlled environment, somewhere like the spare bedroom cupboard or under the bed as temperatures of attics and basements can cause great harm to your gown.

Tip:  remove extra padding, metal hooks and buttons which can rust and discolor over time and store them in a bag separately with your dress.